We take all complaints seriously and are committed to resolving any concerns or issues that our visitors, volunteers, interns, or staff may have. We encourage anyone who has a complaint to come forward and speak with us. We will treat all complaints confidentially, and any information shared will be used only for the purpose of investigating and resolving the issue.
Contact a Staff Member: If you have a complaint, please speak with a member of our staff as soon as possible. You can do this in person, by phone, or by email. Our staff will listen to your concerns, document them, and work with you to find a resolution.
Formal Complaint: If you are not satisfied with the response you receive from a staff member, or if you feel uncomfortable speaking with them directly, you may submit a formal complaint in writing. This can be done by email or letter and should include a detailed description of the issue, any relevant information, and any steps you have already taken to try to resolve the issue.
Investigation: Once we receive a formal complaint, we will investigate the issue thoroughly. This may involve speaking with witnesses, reviewing documentation, or taking any other steps we feel are necessary to fully understand the situation.
Resolution: After we have completed our investigation, we will work to find a resolution that is fair and equitable for all parties involved. We will communicate the resolution to the individual who filed the complaint as soon as possible.
Follow-Up: We will follow up with the individual who filed the complaint to ensure that they are satisfied with the resolution and to provide any additional support or resources as necessary.
Documentation: All complaints, investigations, and resolutions will be documented and kept on file for future reference.
At Blue Iris Farm, we are committed to creating a safe and welcoming environment for all visitors, volunteers, interns, and staff. We take all complaints seriously and will work to find a resolution that is fair and equitable for all parties involved. If you have any questions or concerns about our Complaints Procedure, please do not hesitate to speak with a member of our staff.